ALL YOU NEED TO KNOW ABOUT BOOKING WITH ALGARVE GOLF GURU

Algarve Golf Guru is a UK registered Company no 09937830
Registered Office, The Oval, 57 New Walk, Leicester, Leicestershire, United Kingdom, LE1 7EA

• Agency Mission
  It is the Algarve Golf Guru intention and aim to give all our existing and future clients value and customer service at all times and we hope booking with us will give you the best golf holiday ever.

• Golf Course Booking Information
  Starting Times: Most courses in the Algarve use the crossover system which means players going out from first and tenth tee simultaneously. For these courses tee times available will be from 7:30 till 10:15 am and then from 12:30 till 5 hours before darkness. Golf Courses will require proof of handicap for all players (Handicap Certificate), Soft spikes and also all players to observe the Etiquette of Golf including their course repairs and maintenance. When booking tee times for 2, 3,  5 or 6 players, the golf courses reserve the right to make all matches up to a 4 ball. Each golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/ or knowledge.

• Condition of the Golf Courses
  Golf course playing conditions may vary from time to time. Course maintenance such as greens aerification, sand top dressing and drainage improvements etc are often scheduled with short notice, depending on the weather. This means we are not always made aware of when this will occur. Events such as these are out of our control and we cannot be held responsible for the condition of the courses during your stay. 

• Booking Procedure
  On application the agency will provide the client with all details, quotations, prices and availability for accommodation, car hire, discounted golf fees, golf packages etc, and all relevant information appertaining to the clients request. On request from the client and receipted deposits we will make firm your booking. The initial booking fee to commence the booking process will be made case per case according to the distance for arrival and first game. Vouchers will be issued after full payment is received. All prices are based on Euro value and are subject to exchange rates when paid in any other currency. Deposits not received in time will lead to cancellation of provisional bookings.

• Cancellations
  Any cancellations have to be 45 days prior to arrival. In this case a full refund less €30 euros administration charge will be made. If cancelled with less than 30 days, booking fees will be at the discretion of the golf course management and the Agency cannot be liable for recompense, but will endeavor to inquire regarding individual cases. In the case of inclement weather which causes the closure of the course, the client should have his voucher stamped by the golf course reception and alternative arrangements will be made by the agency, together with the golf course, i.e. Additional tee time, recompense, green fee voucher for future dates.

• Insurance
  It is the responsibility of the client to obtain adequate insurance cover for, Personal Injury, Third Party Cover, Death, Theft, Accidents, Illness, Fines, Legal Costs, Flight Cancellations or any other factor based outside the inclusive holiday arrangements with the Agency. The Agency will accept responsibility for loss or damage you may suffer as a result of negligence by our staff, but will not be responsible for negligence or damage caused to accommodation, cars, personal effects or third parties.

• Baggage
  Clients are responsible for the safe custody of all personal baggage including Golf bags, and other personal possessions.

• Travel Documents
  Clients are solely responsible for their own passports, travel documents, health care certificates or visas that may be required.

• Liability to the Client
  The Agency has taken all reasonable steps to ensure that the golf holiday advertised has been properly arranged and the hotels and other organizations used are reputable, however the agency has no direct control over such businesses and it shall not be liable for their acts or omissions. Furthermore all bookings are subject to any terms, conditions and limitation of liability imposed by such businesses. The agency does not purport to exclude any liability to the client that results from its own negligence.

• Behaviour
  If in the opinion of ourselves, accommodation manager or such people in authority you are behaving in such a way as to cause danger, distress or annoyance to others or damage to property, your holiday arrangements may be terminated by either ourselves or associated parties concerned, in this situation we will have no liability to you and will not be responsible for making any refunds, paying any compensation or meeting any costs or expenses you incur as a result. Further you must meet any costs or expenses we incur as a result of your behavior.

• Bad Weather
  If in the event of bad weather you are unable to play due to golf course closure, we will try to accommodate an alternative tee time as best as possible or try to obtain a “rain voucher” to be used on a future booking with us. Each golf course has its own weather policy and all decisions regarding partial refunds or green fee vouchers are at the discretion of the supplier.
  Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf during periods of bad weather. Please note that trolley and buggy bans may occur when a course is wet.

• Additional Golf Conditions – Late/No Shows
  It is the players responsibility to know which golf course and on what day/date they are playing and to be on time for their respective tee time, as lateness can result in refusal by the courses to play that day. This is at the discretion of the golf course management and can create a non-refundable situation.

• Complaints

If you have a problem during your holiday, please inform immediately the concerned supplier (hotel, golf course, transfer company, car rental company or clubs rental company) who will endeavour to put things right. If your complaint is not resolved locally, please contact Algarve Golf Guru by emailing sales@algarvegolfguru.com and allow us to assist on your behalf. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights. Based on our experience it is better and more efficient to resolve problems that arise during your holiday promptly so that you can continue to enjoy your holiday.
If your complaint is not resolved locally, please send us an email within 14 days of your return home.

• Force Majeure

Force Majeure circumstances would be a situation beyond the control of either party and the consequences of which could not have been avoided even if all reasonable measures had been taken. This may cover such eventualities as: warfare, riot, civil strife, terrorism, natural or nuclear disaster, fire, epidemics and pandemics, industrial dispute, airspace closure or natural disasters which make it impossible to travel safely to the destination. We will be unable to accept responsibility if we have to change your booking, or if we cannot provide services as booked, or if you suffer any loss, as a result of Extraordinary Circumstances.